Operations, Project Manager

San Francisco, CA

THE ROLE

As a Print Operations Project Manager, you will have three core responsibilities: 1) manage print-on-demand and offset projects submitted by our Large Order Services (LOS) team, 2) provide support to the LOS representatives, helping with project planning and answering print/fulfillment related questions 3) occasional day-to-day internal print operations support for the personal business segment and assisting with management of the global print network. Your time will be split generally 60/20/20 between those three functions. Overall, you will contribute to both the top line and operational success of the Blurb LOS team, while occasionally assisting in other parts of the business.

THE RESPONSIBILITIES

Provide Project Management support for large offset and custom digitally printed orders:

  • Oversee all LOS digital and offset print projects and coordinate with the global print network to ensure each order is delivered on time and within specification
  • Maintain Trello, the LOS project management tool used for keeping track of order details
  • Maintain the digital quoting tool with up-to-date contractual COGS and submit quotes to the various printers
  • Communicate with printers all project details including quote requests, proofs, schedules, quality, reprints and custom order requests
  • Coordinate customs requirements and necessary tariff payments with the freight forwarder while scheduling shipments produced by our international printers
  • Review offset proofs and provide feedback to printers and LOS reps
  • Review and preflight files as necessary prior to job submission
  • Review large self-service jobs prior to releasing to printer and inform the LOS reps of any issues that need to be corrected

Provide LOS support for smaller revenue digital projects:

  • Provide project quotes and timelines to LOS reps
  • Facilitate “consultation-like” conversations, advising LOS reps of project options
  • Report pipeline activity to the Manager of LOS
  • Support LOS-related roadmap agenda

Other job functions:

  • · Contribute to overall LOS annual revenue targets
  • · Support Operations in general day-to-day management, as necessary
  • · Completing projects for internal departments like marketing and product
  • Serve as a backup to the Operations associate, which includes monitoring print orders and overseeing problematic orders by finding resolutions in a timely manner. Facilitation with the print partners and providing Customer Service Agents with print and shipping operational support

THE REQUIREMENTS

  • 3+ year(s) digital and offset print experience required
  • Project management experience required
  • Bachelor’s Degree, Graphic Communications or similar preferred
  • Trello experience a plus
  • Moderate technical abilities – comfortable working with and troubleshooting multiple desktop applications, file formats and operating systems; ability to quickly learn customer support tracking/management system
  • Moderate analytical skills – comfortable with tools and processes involved in data-driven decision-making
  • Comfortable working in a fast-paced and ambiguous environment – detail and results oriented, self-starting, ambitious and flexible
  • Outstanding written and verbal communication skills, within your team and cross functions


PERFORMANCE MEASURES (This is how your success will be measured)

  • LOS team achieves annual revenue target
  • Establish and maintain successful daily workflows between the printers and LOS reps
  • Contribute to meeting print quality and turnaround time with print partners
  • Trello details and process documentation will be maintained in confluence and properly communicated to LOS reps
  • Effectiveness when covering for the Operations associate

How to Apply

Please send your cover letter and resume to jobs@rpiprint.com