OPERATIONAL EXCELLENCE
We keep our fingers on the pulse of evolving trends in the marketplace and are always adding to our product mix. But having thousands of SKUs in the personalized product business presents significant challenges to manufacturing. Each item is unique; there is a significant emotional value attached to the purchase, and rapid delivery is a customer expectation. To succeed, you have to make it easy for consumers to use their photos and content to create memorable products; then you have to get those products back in their hands quickly.
We’re able to offer thousands of SKUs because we’ve overcome each of the market challenges with innovative processes and state of the art technology. We have 75,000 square feet of manufacturing space and 18 HP Indigo presses, making us a top 10 producer on HP Indigo in the US and in the top twenty worldwide. With our lean driven continuous flow processes, automation and patent-pending technology, we’re able to aggregate order data and maximize efficiency giving us unmatched peak season capacity. In other words, we’re streamlining the process so we can turn more orders at a greater speed without increasing cost.
We are virtually integrated with our partners and act as a seamless extension of their brands. We offer private label branding, a variety of shipping options and constant quality control monitoring. Our platform provides transparency into every customer transaction and real time access to order status. Most importantly, we have an average order turn time of 2 days or less and a defect rate that’s second to none. So your customers get their personalized products on time and in perfect condition.
