Ship - Logistics and Customer Support
Once a product is launched, the proprietary RPI Publishing Software manages the entire process of producing volume orders by monitoring the manufacture of each order through a 14 step process in our facility to ensure partner time frames and quality standards are met. Partners are provided with access to status of orders via our Partner Web Portal.
The RPI shipping department is directly linked to the major shipping companies to provide automated pricing and shipping notifications to our partners and their customers. All shipping processing is fully automated via bar coded packaging and scanning. Partner specific inserts and labels may be affixed to each customer package before pickup.
We support our partners with automated services as well as dedicated employees. Our account managers maintain a daily dialogue via phone and email with each partner on status and our partners are provided with a web portal to access order status and other critical information. RPI offers both 1st and 2nd tier support for partner customers as required.