Operational Excellence
We keep our fingers on the pulse of evolving trends in the marketplace and are always adding to our product mix. But having thousands of SKUs in the personalized product business presents significant challenges to manufacturing. Each item is uniquely co-created by the customer, creating a significant emotional value to the product and a desire to have it made beautifully and turned around rapidly. To succeed, it must be easy for consumers to use their photos and content to create desirable, memorable products; then you have to get those products back in their hands quickly.
We’re able to offer what we do because we’ve overcome each of the market challenges with innovative processes and state of the art technology. We have 75,000 square feet of manufacturing space and 18 HP Indigo presses, making us a top 10 producer on HP Indigo in the US and in the top twenty worldwide. With our lean driven continuous flow processes, automation and patented technology, we’re able to aggregate order data and maximize efficiency giving us unmatched peak season capacity. In other words, we’re streamlining the process so we can turn more orders at a greater speed without increasing cost or sacrificing quality.
We are virtually integrated with our partners and act as a seamless extension of their brands. We offer private label branding, a variety of shipping options and constant quality control monitoring. Our platform provides transparency into every customer transaction and real time access to order status. Most importantly, we have an average order turn time of 2 days or less and a defect rate that’s second to none. So your customers get their personalized products on time and in perfect condition.
Private-Label Fulfillment Services
At RPI, we understand that our responsibility goes beyond simply getting the product to your customer on-time. We aim to deliver an exceptional experience that is worthy of your brand, from packaging to customized services that will delight your customers and keep them returning to your business.
We start by offering signature packaging that is optimized for your products and that has been thoroughly ship tested and market tested to keep your costs down and customers happy. We can create custom printed boxes that feature your branding and can also include marketing inserts to promote your brand messages.
We support dozens of ship methods and all major carriers so that you can save money by continuing to take advantage of your own contracted ship rates (or use RPI’s discounted rates instead). Plus, we offer unique cost saving services such as order consolidation (ship-to-store), regional printing and even international solutions including manufacturing your products directly in Europe to help you expand globally.
Your customers also demand fulfillment services that meet their busy lifestyles. That’s why we have developed services such as Express Service and Mailing Services that allow you to offer more choices and unlock new revenue opportunities. With Express Service, you can offer your customers as little as a 24-hour turnaround to create and send their order. Mailing service enables your customers to send cards directly to recipients – we’ll stamp and mail cards on your customers’ behalf.
Our platform provides transparency into every customer transaction and real-time access to order status. Most importantly, we have an average order turn time of 2 days or less and a defect rate that’s second to none. So your customers get their personalized products on time and in perfect condition.
